Contact Us
We're here to help you every step of the way. Whether you have a question about your profile, need safety guidance, or want to learn more about connecting with European women, our dedicated support team is ready to assist.
How to Reach Our Support Team
Our customer support specialists understand the unique needs of international dating. Reach out through any of the channels below and we will get back to you promptly.
Email Support
Monday - Friday: 9:00 AM - 8:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Response Time
Most inquiries receive a response within 24 hours. Complex account or safety-related questions may take up to 48 hours for a thorough resolution.
Live Chat Hours
Available Monday - Friday
10:00 AM - 6:00 PM EST
Look for the chat widget in the bottom-right corner during active hours.
Find the Right Help for Your Question
| Topic | Description | Best Contact Method |
|---|---|---|
| Account Issues | Password resets, login problems, profile updates, subscription management, and account deletion requests. | Email Support |
| Safety Concerns | Report suspicious behavior, harassment, fake profiles, or any interaction that makes you uncomfortable. | Email (Priority) or Live Chat |
| Billing Questions | Payment processing, subscription charges, refund requests, and upgrade or downgrade inquiries. | Email Support |
| Technical Help | Site loading issues, chat feature problems, photo upload errors, notification settings, and browser compatibility. | Live Chat (fastest) |
| Profile Verification | Questions about the verification process, document requirements, and verification status updates. | Email Support |
| Report a User | Flag inappropriate content, scam attempts, or terms-of-service violations by another member. | Email (Priority) |
Our Office
Readingpsychology Dating
Registered online matchmaking and dating services company
Operating from the United States, serving members across North America and Europe
Business registration and compliance documentation available upon request via email.
Looking for Quick Answers?
Many common questions about registration, profile verification, safety, and international dating logistics are already answered in our detailed FAQ sections. Visit our How It Works page for step-by-step guidance, or explore our Safety Tips for advice on secure online dating practices.
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